return,refund & cancellation policy

return,refund & cancellation policy

If you are unhappy with any product we offer, please contact us directly through our details on the Contact Us page on this website.

FG la Pasta’s products are frozen and perishable. Please inspect your product when you receive it, before allowing it to defrost. Please refer to the storage and heating instructions. Should your product be damaged due to delivery, or you are dissatisfied with our quality, please take a photo, and email us on sales@fglapasta.co.za. Please log your complaint within 24hours and keep your product as you, received it in the freezer. We may exchange the product for you. We will not refund or exchange an item if you have eaten it.

It is within our discretion whether we will exchange or refund a product, depending on each customers complaint and our ability to rectify it.

We value your business and ask that you respect our business scheduling policies. Please notify us at least 24hrs in advance of any cancellation.